Cinder TD support

Find help with purchases, progress, and Game Center. Cinder TD supports iPhone and iPad running iOS or iPadOS 18 or later.

Contact our team

Email support@cindertd.com.

Include your device model, iOS or iPadOS version, Cinder TD version and build number, what happened, and the steps that reproduce it. A screenshot can help. Please do not send passwords or payment card details.

Restore a cosmetic purchase

Use the same App Store account that purchased the cosmetic. Open Cosmetics from the main menu and select Restore Purchases. Keep the app open while it checks Apple's purchase history.

The app reports whether purchases were restored, nothing was found, or restoration could not finish. Restoration restores eligible cosmetic ownership; it does not transfer campaign progress from another device.

A purchase is waiting or missing

If Apple requires purchase approval, the authorized approver must complete it. Cancellation does not unlock a cosmetic. If delivery could not be saved, free some device storage, reopen the app, and use Restore Purchases before buying the item again.

If the store is unavailable, try again with a network connection. Each purchase unlocks only its matching builder or arena. Refunds can remove access to the refunded cosmetic.

Progress and reinstalling

Runs, campaign progress, settings, and equipped selections are stored locally on your device. Cinder TD does not provide its own cross-device cloud-save service. Removing the app may remove local progress.

Eligible cosmetic purchases can be restored through Apple on another supported device.

Game Center

Sign in through your device's Game Center settings, then reopen the game. Game Center includes the Endless leaderboard and three achievements. You can continue playing if Game Center is unavailable. Complete a campaign to unlock Endless gameplay.

Refund requests

Apple manages App Store refunds. Visit Apple's purchase support to request a refund.